You may return your unused product for a full refund within 30 days of the purchase date.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
We will refund the shipping costs for the return shipment:
- If the products you return have a value over €40,00
- If the product is defective or if a system error occurred when completing the order.
For all other return reasons, you are responsible for the return shipping costs.
If you need to return an item, please fill out the returns form included in your package or download it below.
Please be sure to note the item you are returning and the reason for your return using the codes provided.
Once you have completed the form, please box it up and send it by ground freight. (We recommend purchasing tracking information to help expedite return claims). Return Shipping is not Pre-Paid.
I lost my returns form, can I print another one?
If you have any more questions or concerns we are always happy to help you out. Just give us a call at 00800 287 866 13 or send us an email to firstname.lastname@example.org.